We will process your order within weekday working hours. Then dispatch your order on the same day subject to availability. Orders places before 2pm on weekdays will be delivered within the UK on the next working day.
Be aware that it takes longer and costs more to deliver to some remote areas. You will be notified of this at checkout. We will notify you by email when your goods have been dispatched along with a tracking number.
Once you have placed your pre order with The Beehive Brand your payment details will be stored by the merchant bank. We will not have visibility of the detail for your protection. You will be given an estimated time of arrival (It typically takes us 6 to 8 weeks to get knitting) However funds will not be taken until your product is ready to despatch. You will be advised of this by email with your tracking number.
Returns / Refunds and Exchanges
So that we handle your returns efficiently please: Email firstname.lastname@example.org or call 0191 303 7405 to inform us of your return. All returns should be accompanied with a return form which is enclosed in your delivery.
Please appreciate that The Beehive Brand does not ‘lend’ goods but ‘sell’ them: If you simply decide you don’t want an item, expect to pay the return-shipping bill yourself: generally, returned items must be unused, in good condition and retain their original packaging. The Beehive Brand does not cover the cost of returns (unless stated otherwise). If we did this we would have to increase the price of our products and we don’t want to pass this on.
Refunds will be processed within a maximum of 30 days after receipt. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement as The Beehive Brand c/o Redana Studio Ltd. We will of course endeavor to sort your return out as quickly as possible.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement you will receive a full refund and an email confirming this.
Bespoke goods which are delivered as described and are in good condition may not be exchanged. We reserve the right to charge for re-posting of bespoke goods returned in error. The majority of our products are hand made from various fabrics and fibers, any variations in weave or texture are inherent characteristics of the product. All hand embellishments may have variations.
Terms and Conditions
1. Information Provided on this Website.
We have taken great care to ensure the items and information on our site is represented accurately. However in some instances you may experience colour differential depending on your personal monitor which is out of our control.
2. Intellectual Property.
This site is owned and operated by The Beehive Brand trading under Redana Studio Ltd. No material from the website www.thebeehivebrand.co.uk or otherwise created by or for The Beehive Brand may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of The Beehive Brands’ copyright and other proprietary rights. For the purposes of this Agreement, the use of any such material on any other Web site or networked computer environment is prohibited. The Beehive Brand’s designs are all copyrighted under Uk and European law.
3. 3rd Party Links
We are not responsible for the content of any website pages that are linked to ours. We provide links through our website for your convenience and are not an endorsement by The Beehive Brand unless otherwise stated. You must read the Terms and Conditions of linked websites that you visit.
The Beehive Brand is committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998. When you register on the website, or make a purchase we will request personal details such as your name, email address, billing address, telephone number. We will only collect personal information when you provide it to us. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you. We use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We will not e-mail you in the future unless you have given us your consent or pass your e-mail address to other websites unless you agree and we do not send 3rd party marketing emails to personal email addresses (spam).
For general assistance relating to The Beehive Brand’s website, products or services please do not hesitate to contact us.